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We offer a number of flexible support packages that can be tailored to your specific business needs
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Our preventative monitoring service can identify potential issues before they affect performance while – with guaranteed response times - our experienced engineers will work until the problem is resolved.
Set out below are 6 typical support packages designed to address the operational and budgetary priorities of different companies.
To find out more either click on “Read More” links below or call our dedicated support team on 0800 01 57 57 0.
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- PPC
Pay Per Call
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Although many small businesses have only limited IT infrastructure, with no dedicated in-house IT resource, IT problems quickly impact productivity and profitability.
Our Pay Per Call Support package delivers cost transparency and control with the reassurance that, should anything go wrong, we will deal with it quickly and efficiently.
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Read more about our PPC agreement... - SBB
Small Business Basic
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Is your IT infrastructure taking up too much of your valuable time?
Our Small Business Basic support package offers a cost effective way to support your IT infrastructure and liberate you from the time consuming day to day IT management issues.
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Read more about our Small Business Basic Agreement... - SBS
Small Business Standard
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With unlimited telephone support and remote monitoring of Antivirus & Backup solutions, this popular support agreement offers everything needed to fully maintain a modern network, leaving you to concentrate on the running of your business.
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Read more about our Small Business Standard agreement... - SBP
Small Business Premium
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If IT availability is critical to your business, our Watchdog Pro-Active monitoring service (included in the Small Business Premium support package) maps system performance and availability 24/7, identifying issues before they could become problems.
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Read more about Small Business Premium Agreement... - Essentials
Essentials
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All inclusive and fully managed, with the Essential Support we become in effect, your in-house IT resource.
We centralise the management of your entire I.T. infrastructure, provide robust ‘best of breed’ protection against the full gamut of modern security threats and monitor the real time performance of your entire network 24/7.
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Read more about our Essentials Agreement...
*Based on cover for 1 server with a 20GB offsite backup solution only, additional cover for PC’s and other network equipment are at an additional cost. - Virtual Helpdesk
Virtual Helpdesk
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Managing the multiple software and hardware vendors involved in an I.T. Infrastructure can be onerous, often involving shunting from pillar to post in order to get the right answer.
This is where our “Virtual Helpdesk” comes into it’s own, providing a single point of contact for all I.T Vendor issues.
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Read more about our Virtual Helpdesk Agreement...
Price based on cover for 1 vendor with an estimated call rate of one incident per month, with one incident lasting for the duration of a given problem.
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